Pay in 4 interest-free with Afterpay
CUSTOMER SUPPORT

Need help with a booking, payment or wrap? We're here. Reach out directly or browse the common questions below.

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EMAIL US
info@wrapnem.com
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HOURS
Monday – Friday: 8:00 AM – 5:00 PM AEST
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LOCATION
Mornington Peninsula, Victoria, Australia
⚡We aim to respond to all enquiries within 1 business day. For urgent issues, include "URGENT" in your email subject line.
FREQUENTLY ASKED QUESTIONS
How do I get a quote?+
Submit our online quote form at wrapnem.com/quote with your vehicle details and the service you're after. We'll get back to you within 1 business day to confirm your quote and discuss options.
How do I book a wrap?+
Once your quote is confirmed, we'll send you a booking link to choose your preferred date. A deposit is required to secure your booking.
What payment methods do you accept?+
We accept bank transfer, card payments, and buy-now-pay-later via Afterpay. The full balance is due before or on the day of collection.
How does Afterpay work for my booking?+
Select Afterpay at checkout to split your payment into 4 fortnightly instalments, interest-free. You'll need an Afterpay account and to meet their eligibility criteria. The full Afterpay amount is settled with us upfront — your repayments are managed directly with Afterpay.
Can I cancel or reschedule my booking?+
You can reschedule with at least 48 hours notice at no charge. Cancellations made within 48 hours of your booking may forfeit the deposit. To reschedule or cancel, email info@wrapnem.com.
What is your refund policy?+
Deposits are non-refundable once materials have been ordered for your job. If a wrap is found to be defective due to an installation fault, we will rectify or replace it at no cost. See our Returns & Warranty section below for full details.
How long does a wrap take?+
Full wraps typically take 3–5 business days. Partial wraps and chrome deletes are usually 1–2 days. We'll give you an accurate timeframe when your booking is confirmed.
How do I care for my wrap?+
Hand wash only for the first 2 weeks. Avoid high-pressure jets directly on edges. Use pH-neutral car shampoo. Avoid parking in direct sun for extended periods. We'll give you a full aftercare card when you collect your vehicle.
What warranty do you provide?+
All wraps come with a 3-year warranty on vertical panels and a 1-year warranty on horizontal panels (bonnet, roof) against lifting, bubbling or peeling due to installation. Film manufacturer warranties apply separately.
My wrap has an issue — what do I do?+
Email info@wrapnem.com with your name, vehicle, booking date, and a photo of the issue. We aim to respond within 1 business day and will schedule an assessment if required.
RETURNS & WARRANTY

Installation warranty: Wrapn'em warrants all installations against lifting, bubbling, peeling or edge failure caused by installer error for 3 years on vertical panels (doors, pillars, bumpers) and 1 year on horizontal panels (bonnet, roof, boot).

Exclusions: Warranty does not cover damage from improper aftercare (automatic car washes, high-pressure washing directly on edges, chemical damage), road debris impact, or pre-existing paint defects discovered after installation.

Defect claims: If you believe your wrap has a defect covered by warranty, email info@wrapnem.com within the warranty period with photos and your booking reference. We will assess and, where covered, repair or replace the affected panels at no charge.

Deposits: Deposits are non-refundable once materials have been ordered for your specific job (typically within 2 business days of booking confirmation). If we are unable to complete your job, a full refund of all amounts paid will be issued.

Change of mind: We do not offer refunds for change of mind once a wrap installation has commenced. If you wish to change your chosen colour or finish before installation begins, please contact us as early as possible — restocking fees may apply.

PAYMENTS & AFTERPAY

We accept the following payment methods: bank transfer, card, and Afterpay.

Afterpay: Eligible customers can pay using Afterpay, splitting the total into 4 equal fortnightly instalments interest-free. Afterpay is subject to their own approval process and eligibility criteria. For support with an Afterpay payment, visit afterpay.com/help or contact Afterpay directly — they manage all repayment disputes.

For billing or payment queries related to your Wrapn'em booking specifically, email info@wrapnem.com with your booking reference.

BUSINESS DETAILS
Wrapn'em
Mornington Peninsula, Victoria, Australia
ABN: 82 934 320 970
Email: info@wrapnem.com
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